Updated: 1 December 2019
Doing business with Logo Logo? These are our Trading Terms.
Please read them. And understand them.
These terms form part of quotes and estimates we provide, as well as our service agreement to you.
It's important to note that these Terms can change from time to time. When they do, services are provided at rates listed in current Trading Terms (see table in 10.0 Billing).
(Click to expand below.)
Who’s who, What’s what
means the company, business or individual asking for services from Logo Logo.
Logologologo.com.au (Logo Logo), We, Us:
means Luke Sleaford T/A logologologo.com.au or employees and contractors.
means instructions from you (the Client) used by Logo Logo to estimate and calculate the cost of work we deliver.
means changes to instructions or a briefing that you (the Client) have already given once a project is underway.
means the ‘go-ahead’ from you (the Client) for work to proceed to the next stage of production or delivery. The next stage can be design-based (like producing finished art files), or delivery of physical goods (like printing, signage or digital assets).
2.0 MAKING CHANGES AND ALTERATIONS
Where are the goal posts?
We like surprises. But not when it comes to your bill.
Quotes are based on details you provide us in a Brief. Be as specific and accurate as you can with instructions. It’s better to give too many instructions than not enough.
Logo Logo is happy to help if you’re unsure how to describe something in a Brief. We’ll also clarify any instructions we think are unclear.
Quotes provided by Logo Logo are estimates.
We make all reasonable effort to quote work up-front, before production starts.
2.1 Requesting Changes
Changes are easy. They’re part of our service.
Logo Logo will always do our best to fix an error that's occurred at our end.
But, if work needs revising because a Brief to Logo Logo was wrong or incomplete, we will let you know in advance via phone or email.
In cases like this, extra costs (including time and materials) might be incurred to execute the new instructions.
1 or 2 rounds of revisions is considered normal.
3 or more rounds of changes may be an indicator of inaccurate information in a Brief or benchmarks provided, and may result in Client Alteration charges. (See 2.2 below.)
2.2 Client Alterations
If you want to reverse an instruction you gave earlier, it’s important to make that request in writing.
This avoids misunderstandings.
This process is sometimes known in the Industry as 'Client Alterations'.
The same applies if you request extra tasks outside the initial scope of work or instructions in a Brief. (i.e. Move the goal posts.)
Expenses that are chargeable if requested as reverse instructions or omissions in a Brief, may include:
· Additional artwork concepts
· Stock photography
· Font licences
· Additional mock-ups
Logo Logo’s current hourly rates are listed in these Trading Terms at 10.0 Billing.
Need help writing a Brief?
Ask as many questions as you need when you write your brief.
We're even happy to catch up over a coffee to help you through.
Logo Logo will always review your Brief before starting work to make sure everything is clear.
3.0 APPROVALS IN WRITING (PLEASE)
Approved! It’s a great feeling.
Logo Logo requires that all Clients give approval for work to proceed to the next stage of production in writing (email is fine).
It’s for our paper trail.
No approval in writing? Then a job won’t proceed.
4.0 CHANGES AFTER APPROVAL
4.1 What if something changes last minute?
Logo Logo will always do our best to accommodate the unforeseen, but we have to draw the line somewhere.
Changes requested after final approval has been given in writing may be treated as a new job, and charged as per Logo Logo’s current rates listed in these Trading Terms -10.0 Billing.
4.2 How can changes after approval be avoided?
Make sure all the ‘powers that be’ at your end have see artwork concepts and have their input before you give approval.
External and internal Stakeholders should give their input at Briefing stage. (i.e. Have them sign-off on your Brief to Logo Logo before we start work).
Also be sure to proof all work carefully as per the list provided in the Trading Terms at 7.0 Proofing.
Proofing detailed work on a mobile device is not recommended.
5.0 PROVIDING CONTENT
Named, numbered and organised!
We design. We can file too. But, we probably don’t have keys to your office...
To keep jobs flowing smoothly it's best to name, number and all organise content you supply to Logo Logo.
5.1 Supplying photos
5.2 Supplying words (copy)
Copy should be supplied in one of the following ‘soft copy’ formats:
A retyping charge will apply to content supplied as printing or scans.
5.3 Fact checking (inc. copyright)
As the Client, you are acting as the Subject Matter Expert responsible for the accuracy and currency of text and content you provide to Logo Logo.
This includes the legality and copyright status of content.
You must also keep records of any specific claims and sources you reference in content.
5.4 Errors in supplied content (inc. copyright infringement)
We take care to correct any mistakes we identify in content. But, Logo Logo cannot, and does not, accept responsibility for errors in content provided by a Client, including infringement of third parties’ copyright.
Logologologo.com.au shall not be held responsible in instances like this. Nor, shall action be taken against Logologologo.com.au by any third parties affected.
5.5 Online images
If you source images online, it is important to choose a stock image supplier that offers appropriate licensing for your distribution or broadcast limits.
If searching for images using Google, it is important to filter image search settings first:
Google.com > Images > Tools > Usage Rights (change to appropriate setting)
Please read this link from Google which explains more:
5.6 Inappropriate content
Logo Logo reserves the right to refuse any material provided to us which we deem to be:
For specific exclusions to our service offering, please read the next Point 6.0 Torah-based Design Principles.
6.0 TORAH-BASED DESIGN PRINCIPLES
(Yep, it’s a thing.)
For want of a better word, Logo Logo identifies and operates as a Torah-based (or ‘Kosher') design service.
This forms an important part of our Trading Terms because Logo Logo adopts alternative trading hours to some traditional holiday periods.
For example, we don’t work on Saturdays or other Hebrew Sabbaths, but might be available on other statutory holidays.
6.1 What Logo Logo doesn't design
Logologologo.com.au is committed to not doing harm through services we provide.
This means Logo Logo expressly reserves the right to exclude some icons, concepts and promotional activity from creative concepts we develop and deliver, or strategies we recommend.
This remains at our discretion.
Specific exclusions may include:
6.2 What Logo Logo does design
That's easy – everything else!
Don’t worry, there are plenty of alternative concepts and campaign mechanisms Logo Logo can offer to ensure retail and holiday promotions for our clients remain inclusive.
We do this while adhering to the specific exclusions listed above in 6.1, and at our discretion.
For more information on how and why Logo Logo trades on Torah-based design principals, contact Luke at Logo Logo.
You can never have too many proofreaders!
As the Client, it is your responsibility to ensure all details and content we create is correct and fit for purpose prior to publication, distribution or broadcast.
Remember to proofread all work Logo Logo produces using the checklist below.
7.1 Proofing Checklist
Logologologo.com.au will provide you (the Client) with an electronic proof of final artwork via email for approval, or print proofs when required or requested in a Brief.
We recommend viewing proofs on a full size screen before issuing an approval in writing rather than using a mobile device.
When you proof, remember to review:
7.2 Accurate Colours (screen and print)
You may have noticed colours in proofs sometimes vary.
This is usually due to monitor and user settings when viewing a PDF proof, or the kind of printer used to produce a printed proof.
These things are not always in Logo Logo’s control. This means there may be some colour variation between proofs and final products.
Logo Logo is happy to explain the most suitable proofing process for your needs.
If highly accurate proofs are needed, please let Logo Logo know in your Brief to ensure a proofing suitable process can be sourced and quoted.
It is important to note some digital assets like websites and digital display ads may show up differently depending on the device and software they are viewed on.
At Logo Logo, we know circumstances can change.
If at any time you want to stop using the services of Logologologo.com.au, all we require is that you notify us in writing, and settle up any outstanding invoices.
In a case like this, the Client is responsible for payment of any work completed by Logo Logo to date on unfinished projects, plus any outstanding costs that may have been be incurred as contractual obligations on the Client's behalf. (Things like cancellation fees for supplier bookings.)
If you’d like any artwork files supplied, Logo Logo can quote to do this.
That’s it – you’re all done!
9.0 THIRD PARTY COSTS
Printing, Signage, Production and Hosting
Unless specifically listed, third part deliverables are not included in Logo Logo’s quote or estimate to you for design and artwork charges.
Third-part costs can include:
Third-party items (e.g. domain name registrations) may require direct payment by you (the Client) to ensure continuity in ownership of Client assets.
We endeavour to point out any third party costs you may incur that we identify in a Brief. When known and accounted for, these items will be listed on estimates as exclusions.
While third-party suppliers generally honour quoted prices for 30 days or longer, the Client may be responsible for changes in quoted prices from third-party suppliers that occur between the time a quote is accepted, and delivery of the final artwork or goods (including changes due to currency exchange rates).
In cases like this, Logo Logo will make all reasonable effort to notify Clients by phone or email as soon as extra costs are identified.
Should Logo Logo need to engage the services of external suppliers or consultants to deliver tasks in a job that were not clearly identified in a Brief, the Client will be advised of any additional costs via phone and/or email, and agrees to bear those costs.
Logo Logo trades in AUD (Australian Dollars).
Our standard minimum billing increments are .25 hours (15 minute blocks).
C.O.D. accounts are payable prior to delivery of final artwork or goods.
Unless otherwise stated, non C.O.D. invoices are issued on 14 day terms.
Logologologo.com.au expressly reserves the right to suspend services we provide to a Client in the event that outstanding invoice obligations are not honoured.
When project estimates are more than $1000, Logologologo.com.au may issue a 50% deposit invoice for payment before work gets underway.
Deposit invoices will either be followed by milestone invoices after key stages in a project (i.e. 50-30-20), or a final 50% balance invoice upon final approval of the job, prior to delivery.
10.3 Standard charges table
Logo Logo's current rates for services are listed below:
10.4 Charges for Additional Work
If you (the Client) ask for additional work outside the scope quoted for in a Brief, time and costs will be calculated and billed at current rates listed in the table above.
Invoices for additional work (work in addition to a Brief) will be issued on final approval of a job, and are due for payment prior to delivery.
10.5 Overdue invoices and payment plans
If you (the Client) suspects an invoice issued by Logo Logo will not be paid on time, please contact Logo Logo to set up a payment plan.
Invoices unpaid by the due date may incur an administration fee of 2.5% of the total invoice price or $25.00 AUD (whichever is greater).
If an invoice remains unpaid one calendar month after the due date on the invoice, an additional $25 or 2.5% of the invoice total (whichever is greater) may be added to the total invoice price.
Invoices unpaid one calendar month after the due date may be passed to a debt collection agency for resolution.
In cases like this, any additional costs including debt collection charges, interest, legal fees and commissions will be payable by the Client.
Logologologo.com.au expressly reserves the right to withhold artwork and other deliverable goods (physical or digital) until payment obligations have been honoured.
10.6 Consent to these Trading Terms
By accepting or approving a quote or estimate from Logo Logo, you (the Client) agree to accept personal responsibility for the payment of invoices issued to the Client by Logologologo.com.au.
11.0 INACTIVE PROJECTS
Dead in the water. (Project inactivity.)
Projects don’t pay rent, so they need to move out sometime.
If Logologologo.com.au gets no response from a Client for 45 days or longer in regard to a project, that project will be considered inactive.
Logo Logo reserves the right to close inactive projects, and invoice work completed to date.
In cases like this, the Client will be advise by phone and in writing (email).
Logologologo.com.au makes all reasonable effort to complete projects in a professional and timely manner.
This includes meeting known deadlines when we've given a commitment to do so, subject to the prompt and complete delivery of any content Logo Logo needs from the Client.
Logo Logo cannot, and will not, be held responsible for project delays caused by:
In the event that outstanding invoice obligations are not honoured, Logo Logo may suspend services we provide to a Client, regardless of any impact on deadlines.
12.2 Rush charges
Objectives sometimes change at the request of a Client or their Stakeholders.
Logo Logo makes all reasonable effort to accommodate urgent requests.
To facilitate an urgent request that requires delaying or postponing other Client work, a ‘rush charge’ may be applied at 1.33 times rates and charges listed in 10.0 Billing -10.3.
13.0 LIABILITY AND INDEMNITY
13.1 Liability and Indemnity
Logologologo.com.au makes all reasonable effort to rectify errors and omissions promptly.
Logo Logo not responsible for third-part decisions though, so cannot, and will not, be held liable for circumstances arising from use of our services including, but not limited to:
By accepting or approving a quote or estimate from Logo Logo, you agree to indemnify Logologologo.com.au against all liabilities, claims, costs and expenses incurred as the result of any claim by a third party related to the appointment of Logoloogologo.com.au or use of our services.
13.2 Forces beyond our control
Earth is an amazing place. Sometimes we find out how small our place on it is.
Logologologo.com.au cannot, and does not, bear responsibility if we're unable to complete a project for reasons beyond our control including:
If any of the above circumstances listed above impact on Logo Logo's capacity to complete a job, the Client may choose to terminate the contract as per 8.0 Cancellations.
14.0 PORTFOLIO AND UNUSED CONCEPTS
Logo Logo reserves the right to reproduce finished artwork and public domain material we create for Clients to promote ourselves.
14.2 Unused Concepts
When multiple designs are presented to a Client by Logologologo.com.au, only the chosen design is considered as fulfilling our obligation for contracted work.
Our price estimate covers purchase of the chosen concept, not rejected designs.
Unused concepts remain the exclusive intellectual property of Logo Logo.
Logo Logo may resell or licence unused concepts or rejected designs at our discretion.
15.0 COPYRIGHT AND LICENCING
What you own. What we own.
15.1 Copyright and Licensing.
Logo Logo is the author of original artistic works for the Client.
All design, artwork and intellectual property remains subject to copyright by Logologologo.com.au, including the Australian Copyright Act 1968.
If you (the Client) require a Letter Assigning Transfer of Copyright for work we produce, that letter should be requested in your original Brief for work.
All design work and other services we deliver to a Client is licensed to the Client for one-time use upon payment of all outstanding invoice obligations by the Client to Logo Logo.
The work Logo Logo authors cannot be modified, re-used, re-distributed or re-edited without our express written consent.
For example, a Client can’t Brief us to create a logo or advertisement for a single store location, then use it to brand a wider franchise network.
Licensing fees (the billable charges listed on our invoices) are based on the intended use at the time a project us Briefed to Logo Logo. If this intended use changes at any time, notify Logologologo.com.au straight away.
If the intended use of work we Logo Logo delivers is expanded beyond the distribution limits defined in an original Brief, Logo Logo will quote to either:
Unless otherwise requested, all working files created by Logo Logo remain the property of Logologologo.com.au.
For more information on the AustralianCopyright Act 1968 visit this link:
15.2 Legal Protection (Trade Marking)
It is the sole responsibility of the Client to seek legal protection and registration of any logos, identifying marks, positioning statements and slogans Logo Logo creates.
Logo Logo cannot, and does not, warrant that creative concepts we develop will be granted Intellectual Property protection (trade mark registration) in Australia or any other country.
The Client should seek independent legal advice in relation to their ability to register proposed designs, names, trade marks, slogans, positioning statements, domain names or other materials.
The civil law applicable to these Terms of Engagement is the law of the State of Queensland, Australia.
Any legal action arising from, or in respect of, these Trading Terms shall only be brought in the Courts of the State of Queensland, Australia.
By accepting or approving a quote or estimate from Logo Logo, you, as the Client, admit to the jurisdiction of the Courts of the State of Queensland.